FREQUENTLY ASKED QUESTIONS

How Can We Help You?

Order Placing

How do I place order ?

Do I need to have an account to purchase from you?

The item that I want to purchase is sold out?

How can I check the status of my order?

Why is the item in my shopping cart changed to out of stock?

What can I do if I fail to checkout due to an item being out of stock?

I did not receive an order confirmation.

Can I cancel an existing order that have been made?

How do I use a discount code?

Payment Making

What are the payment options available?

Do I need a Paypal account to make payment for my order?

How safe and secure is your website?

Shipping & Delivery

Who is your shipping partner?

How much is your shipping charges ?

When will I receive my order?

Do you provide tracking number?

What to do if I have not received my order?

Return & Refund

There is something wrong with my product! What should I do?

Can I request refund for a package I declined?

Account Management

How do I change my account personal information and shipping address?

What should I do if I forgot my password?

Partnership

How can we sell on Rakäs Store?

Other business opportunity?

Affiliate & Sponsorship

I would like to review your product!